Frequently Asked Questions
For any questions not answered:
Please don’t hesitate to reach out with your questions or concerns! Send your name, order number (if applicable), and question to Sales@MurdyCreative.Co. Our hours of operation for customer service are Monday through Friday, 9 a.m. to 5:30 p.m. CST, excluding weekends and major holidays. We will do our best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response.
What is the return policy?
If for some reason you would like to return your product, first you must reach out to our customer service team at Sales@MurdyCreative.Co to begin the process. Any order returned without prior approval will NOT be eligible for refund. please send it to:
Murdy Creative Co.
Attn: Returns [Order Number]
P. O. Box 114
Please include your order number on the outside of the package as well as the email chain with approval of return in the package! Once we received your returned item, we will review it and be in contact with you about a refund.
When will my order ship?
Our lead time fluctuates from 1-5 business days to craft and 2-3 business days in transit (tracked and insured via USPS Priority Mail). Please feel free to contact us for the most up-to-date lead time as well as an estimated ship date.
Is it refillable?
Yes! All of our products are designed to be refilled! The Murdy No.1 holds regular letter paper punched with a standard three hole punch. The Murdy No. 2 holds a hardcover journals (such as a Moleskine and Leuchtturm1917). The Murdy No. 3 holds a regular legal pad secure with two steel posts. You can find a two hole punch that will work to refill your No. 3 at home here:https://www.amazon.com/gp/product/B000Q62CMW/
Why did my hardware kit come with an empty envelope?
We include 5 sets of different sized screw posts with our Murdy No. 1 to allow you to be able to hold different amounts of paper in your binder. The empty envelope is for the posts that are currently assembled in the binder. If you choose to change the post size, we provide the envelope to store your original posts in.